Returns & Exchanges

At GKIDS Films, we want you to be completely satisfied with your purchase of our animated masterpieces and collectibles. If you are not happy with your order, we offer returns on most unopened items within 30 days of delivery.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original, sealed packaging and was purchased within the last 30 days. Digital downloads and opened media are generally non-returnable.

• 2.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Item

  Securely pack the items in their original shipping box or a similar protective container, clearly marking the RMA number on the outside of the package.

• 4.
  Ship and Refund

  Send the package back to our distribution center using a trackable shipping method. Once received and inspected, we will issue a refund to your original payment method.